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Thank you for choosing Pintura Crafts! We are committed to delivering high-quality products with dependable shipping services. Please review our shipping policy before placing your order.
All orders enter production within 1–3 business days after payment has been successfully received.
Once production is complete, your order is carefully packaged and shipped. Standard delivery typically takes 3–5 business days within the United States, depending on your location and the shipping carrier.
You will receive a shipping confirmation email with tracking information as soon as your order has been dispatched.
Please note that production and shipping times may be longer during holidays, peak shopping seasons, severe weather, or promotional events.
Pintura Crafts offers free local meet-ups by appointment at a mutually agreed-upon public location within approximately 10–15 miles (15–30 minutes) of our location.
Meet-up details, including the date, time, and location, will be confirmed after your order has been placed.
We also offer local delivery within approximately a 15–20 mile radius (20–30 minutes driving distance) from our location.
Delivery availability depends on your address and scheduling. If local delivery is available for your order, the option will appear during checkout.
We proudly ship throughout the United States, including all 50 states, APO/FPO military addresses, and U.S. territories where carrier service is available.
After production is complete, most domestic orders are delivered within 3–5 business days.
Delivery times are estimates and may vary depending on your destination, weather conditions, carrier operations, or other unforeseen circumstances.
Shipping charges are automatically calculated during checkout based on your shipping address, package size, weight, and selected shipping method.
We periodically offer FREE Standard Shipping through promotional events or minimum purchase requirements.
If your order qualifies, the free shipping discount will automatically be applied during checkout.
Pintura Crafts ships to select international destinations through our trusted shipping partners.
International shipping rates and estimated delivery times are calculated automatically during checkout.
Please note that customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authority. These fees are not included in your order total or shipping charges.
Once your order has shipped, you will receive a confirmation email containing your tracking number so you can monitor your shipment from dispatch to delivery.
Although we work with reliable shipping carriers, delivery delays may occasionally occur due to weather, carrier issues, customs inspections, holidays, or other events beyond our control.
If your package appears to be lost or experiences an unusual delay, please contact us. We will gladly assist you in working with the shipping carrier to help locate your shipment.
If your order arrives damaged, please notify us within 7 days of delivery.
Please email customersupport@pinturacrafts.com with the following information:
Each claim is reviewed individually, and we will work with you to provide a fair and satisfactory resolution.
We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must:
Once your returned item has been received and inspected, any approved refund will be issued to your original payment method.
Unless the return is due to our error, a defective product, or an incorrect item received, original shipping charges are non-refundable, and customers are responsible for return shipping costs.
Please refer to our Refund Policy for complete return instructions.
If you have any questions regarding your order, shipping, delivery, or returns, we're happy to help.
Pintura Crafts
Customer Support Email: customersupport@pinturacrafts.com
Website: www.pinturacrafts.com
Thank you for supporting Pintura Crafts. We appreciate your business and look forward to creating something special for you!